Developing hospice care over a distance in highland Scotland: a knowledge exchange process

Andrea Taylor, Jeni Lennox, Alasdair James Mort, David James Heaney, Sarah-Anne Munoz, Margaret Currie, Gill Hubbard, Kenny Steele, Jeremy Keen

Research output: Chapter in Book/Report/Conference proceedingPublished conference contribution

5 Citations (Scopus)


This paper describes a piece of collaborative research that aimed to develop an implementation plan for a virtual hospice. The aim of the virtual hospice in this case is to extend the reach of hospice facilities provided by the Highland Hospice in Inverness, Scotland. We chose a knowledge exchange process that included Hospice staff at every step. We began with a workshop that scoped out all of the potential virtual hospice services, which were condensed into a core set of five services. We then conducted interviews with selected Hospice staff. The final step involved presenting our recommendations to the Hospice, including a storyboard of how the virtual hospice might operate in practice. We took the Hospice's feedback and incorporated it into a final report. Overall, we feel that the knowledge exchange process generated a more accurate and realistic implementation plan.
Original languageEnglish
Title of host publicationCHI '13 Extended Abstracts on Human Factors in Computing Systems
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Number of pages6
ISBN (Electronic) 978-1-4503-1952-2
Publication statusPublished - 2013
Event13th International conference on Computer-Human Interaction - Paris, United Kingdom
Duration: 27 Apr 20132 May 2013


Conference13th International conference on Computer-Human Interaction
Country/TerritoryUnited Kingdom


  • Human-centred computing


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