European Legal Perspectives on Customer Ratings and Discrimination

Rossana Ducato, Miriam Kullmann, Marco Rocca

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


Performance appraisal is compatible with the employment relationship if efficient entrepreneurs/employers adopt an achievement-oriented approach, which allows distinguishing between performance in its basic and proficient understanding. This opens up the way to a reward/punishment system that is likely to increase the chances for the work organisation as a whole (undertaking) to produce a positive outcome. Performance in its proficient understanding could be the realm of organisational innovation.
Original languageEnglish
Title of host publicationPerformance Appraisal in Modern Employment Relations
Subtitle of host publicationAn Interdisciplinary Approach
EditorsT Addabbo, E Ales, Y Curzi, T Fabbri, O Rymkevich, I Senatori
PublisherPalgrave Macmillan
ISBN (Electronic)978-3-030-26538-0
ISBN (Print)978-3-030-26537-3, 978-3-030-26540-3
Publication statusPublished - 11 Dec 2019


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