The role of trust in safety management

Rhona Flin, Calvin Burns

Research output: Contribution to journalArticlepeer-review


Trust has been of great interest in organisational research and it is starting to emerge as an important topic in safety management. This paper provides a brief introduction to the concept of trust and considers the role of trust in managing safety in high hazard organisations. A case is made for why trust is important in the aviation industry and some of the evidence linking trust to safety outcomes and worker behaviours is reviewed. Recommendations for how to build trust within an
organisational setting are made by focusing on three factors of perceived
trustworthiness: ability, benevolence and integrity.
Original languageEnglish
Pages (from-to)277-288
Number of pages12
JournalHuman Factors and Aerospace Safety
Issue number4
Publication statusPublished - 2004


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