Agent-Based Business Process Management

N. R. Jennings, P. Faratin, M. J. Johnson, Timothy J Norman, P. O'Brien, M. Wiegand

Research output: Contribution to journalArticlepeer-review


This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.
Original languageEnglish
Pages (from-to)105-130
Number of pages26
JournalInternational Journal of Cooperative Information Systems
Issue number2&3
Publication statusPublished - 1997


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