Autonomous Agents for Business Process Management

N. R. Jennings, P. Faratin, Timothy J Norman, P. O'Brien, B. Odgers

Research output: Contribution to journalArticlepeer-review

270 Citations (Scopus)


Traditional approaches to managing business processes are often inadequate for large-scale organisation-wide, dynamic settings. However, since Internet and Intranet technologies have become widespread, an increasing number of business processes exhibit these properties. Therefore, a new approach is needed. To this end, we describe the motivation, conceptualization, design, and implementation of a novel agent-based business process management system. The key advance of our system is that responsibility for enacting various components of the business process is delegated to a number of autonomous problem solving agents. To enact their role, these agents typically interact and negotiate with other agents in order to coordinate their actions and to buy in the services they require. This approach leads to a system that is significantly more agile and robust than its traditional counterparts. To help demonstrate these benefits, a companion paper describes the application of our system to a real-world problem faced by British Telecom.
Original languageEnglish
Pages (from-to)145-189
Number of pages45
JournalApplied Artificial Intelligence
Issue number2
Publication statusPublished - 2000


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