Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

Stephen Pearce

doi:10.1109/MECO49872.2020.9134153

Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

Stephen Pearce

Research output: Chapter in Book/Report/Conference proceeding › Published conference contribution

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Abstract

Designing for customer resources in service processes can impact efficiency, economies of scale, control and customization. There are analogue or digital process steps, digital will be embedded into devices or software. Knowing when to use analogue and digital is a service design choice. Process Chain Network diagrams can aid decision making and help design for service interactions and user acceptance. Case examples using the methodology illustrate the design and theoretical approach. These case examples show service process design is a strategic and competitive mechanism for service organizations.

Original language	English
Title of host publication	9th Mediterranean Conference on Embedded Computing (MECO)
Publisher	IEEE Explore
Number of pages	4
ISBN (Electronic)	978-1-7281-6949-1, 978-1-7281-6947-7
ISBN (Print)	978-1-7281-6950-7
DOIs	https://doi.org/10.1109/MECO49872.2020.9134153
Publication status	Published - 7 Jul 2020

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MECO2020 Pearce Final 1.0 Accept
This is the accepted manuscript for this paper. The final version is available at: S. Pearce, "Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes," 2020 9th Mediterranean Conference on Embedded Computing (MECO), Budva, Montenegro, 2020, pp. 1-4, doi: 10.1109/MECO49872.2020.9134153.
Accepted author manuscript, 162 KBLicence: Other

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Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

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