Expert systems and the public provision of welfare benefit advice

Patrick M. Dawson, Sarah Buckland, Nigel Gilbert

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)


At some stage during their lives most people will need information on welfare benefit entitlements and on the operation of the social security system in order to lodge a benefit claim. This article reports on the feasibility of using computers to provide benefit advice and support to the public, drawing on data from a study of potential users of a computer information system. The article concludes that expert systems technology could provide opportunities for developing welfare benefit advice systems which are easy to use and which can educate non-experts about social security administration and entitlement to wefare benefits.
Original languageEnglish
Pages (from-to)43-54
Number of pages12
JournalPolicy & Politics
Issue number1
Publication statusPublished - Jan 1990


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