Abstract
At some stage during their lives most people will need information on welfare benefit entitlements and on the operation of the social security system in order to lodge a benefit claim. This article reports on the feasibility of using computers to provide benefit advice and support to the public, drawing on data from a study of potential users of a computer information system. The article concludes that expert systems technology could provide opportunities for developing welfare benefit advice systems which are easy to use and which can educate non-experts about social security administration and entitlement to wefare benefits.
| Original language | English |
|---|---|
| Pages (from-to) | 43-54 |
| Number of pages | 12 |
| Journal | Policy & Politics |
| Volume | 18 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - Jan 1990 |