Abstract
This pilot study is part of an interdisciplinary project –rooted in communication science as well as AI research on dialogue systems– that aims to explore the potential of adapting conversational systems to different age groups. The main objective of the pilot is to gain insights in users’ perceptions of their interactions with a non-adapted state-of-the-art system (i.e., GPT-2 not conditioned towards a specific age group). This provides necessary input for the next steps in the project, particularly for the set-up of the final experiment and the dialogue scripts that we will develop. The pilot consists of indepth interviews (N=6) with members of two distinctive age groups (19-29 years versus 50+ years), and the results focus on participants’ perceptions of the system’s language style, their appreciation, perceived comprehensibility, social presence, anthropomorphism, and trust. Implications for the adapted system and the dialogue scripts are discussed
| Original language | English |
|---|---|
| Pages | 1-16 |
| Number of pages | 16 |
| Publication status | Published - 23 Nov 2021 |
| Event | CONVERSATIONS 2021: 5th International Workshop on Chatbot Research - University of Oslo, Norway, Oslo, Norway Duration: 23 Nov 2021 → 24 Nov 2021 |
Workshop
| Workshop | CONVERSATIONS 2021 |
|---|---|
| Country/Territory | Norway |
| City | Oslo |
| Period | 23/11/21 → 24/11/21 |
Bibliographical note
Position paper presented at CONVERSATIONS 2021 – the 5th International Workshop on Chatbot Research, an online virtual event hosted by the University of Oslo, Norway, November 23-24.Keywords
- Adaptation
- Age groups
- AI
- Anthropomorphism
- Chatbots
- Language style
- Qualitative interview study
- Social presence
- Trust
- User experience