This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. ‘robots’ or ‘suits’), and discussions of (un)professional behaviour linked to these categories – often indicating high levels of contempt. Implications for practice are highlighted.
|Title of host publication||23rd EuROMA Conference: Interactions|
|Place of Publication||Trondheim, Norway|
|Publication status||Published - Jul 2016|
|Event||3rd EuROMA Conference: Interactions - Trondheim, Norway|
Duration: 17 Jun 2016 → 22 Jun 2016
|Conference||3rd EuROMA Conference: Interactions|
|Period||17/06/16 → 22/06/16|