Group processes in outsourcing projects - implications for performance

Stephanie Morgan, Royston Morgan, Desmond Doran

    Research output: Chapter in Book/Report/Conference proceedingPublished conference contribution


    This paper discusses potential issues with inter-group processes which may be exacerbated through outsourcing contracts. Conflict in group processes can adversely affect performance of individuals, teams and organisations. We use a multiple case study approach carrying out semi-structured interviews with 40 staff from 14 outsourced contracts which had been transferred into 6 outsourcing organisations. A number of in and out group categorisations were used. These included disparaging categories for the out-group (e.g. ‘robots’ or ‘suits’), and discussions of (un)professional behaviour linked to these categories – often indicating high levels of contempt. Implications for practice are highlighted.
    Original languageEnglish
    Title of host publication23rd EuROMA Conference: Interactions
    Place of PublicationTrondheim, Norway
    Publication statusPublished - Jul 2016
    Event3rd EuROMA Conference: Interactions - Trondheim, Norway
    Duration: 17 Jun 201622 Jun 2016


    Conference3rd EuROMA Conference: Interactions


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