Managing lean capabilities through flexible workforce development: a process and framework

Kim Hua Tan (Corresponding Author), Paul Denton, Rosalind Rae, Leanne Chung

Research output: Contribution to journalArticlepeer-review

32 Citations (Scopus)


Many firms today are employing temporary contractual workers in order to help them to stay lean and flexible. The benefit of this approach is that the process of layoff is much easier. Thus, an emerging issue arises here, on how can firms manage and train temporary workers effectively? The core of lean adoption is through people, to have workers buy into the ideas and be part of the overall initiative. There is very little guidance available on how to deal with contractual workers who have less motivation and commitment to the firm given that they are only employed on a temporary basis. This article proposes a framework and process to assist firms in managing and training temporary workers to improve the efficiency and effectiveness of the implementation of lean improvement initiatives.
Original languageEnglish
Pages (from-to)1066-1076
Number of pages11
JournalProduction Planning and Control
Issue number12
Early online date11 Jan 2012
Publication statusPublished - 2013


  • flexible workforce
  • lean management
  • contract worker
  • manufacturing flexibility
  • core-periphery model


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