Patient views and experiences of making adverse drug reaction reports to the Yellow card Scheme in the UK

David John McLernon, Christine Margaret Bond, Heather Fortnum, Philip Christopher Hannaford, Janet Krska, Amanda Jane Lee, Mags Watson, Anthony Avery

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33 Citations (Scopus)


To describe the characteristics of patient reporters to the UK's Yellow Card Scheme (YCS) and the suspect drugs reported, and to determine patient views and experiences of making a Yellow Card report.
A questionnaire was developed for distribution by the Medicines and Healthcare products Regulatory Agency (MHRA) to all patients reporting through the YCS between March 2008 and January 2009. Associations between reporting method (online, postal and telephone) and questionnaire responses were examined using Pearson's Chi-squared test.
Evaluable questionnaires were returned by 1362 out of 2008 reporters (68%). Respondents' median (IQR) age was 56.5 (43.0, 67.0) years, 910 (66.8%) were female, 1274 (93.5%) were white and 923 (67.8%) had at least a further education qualification. The most frequent reporting method was postal (59.8%), followed by online (32.8%) and telephone (6.3%). Online reporters were younger with a higher education level than those using other reporting methods. Most respondents, 1274 (93.6%), thought that the report was fairly or very easy to complete, although many identified the need for improvements to the system. One third (n¿=¿448; 32.9%) expected feedback from the MHRA and 828 (60.8%) would have liked feedback. Almost all respondents (n¿=¿1302; 95.6%) would report again.
The majority of patients found the current methods of reporting suspected ADRs easy to use and would recommend them to others. Different methods of reporting were used by different demographic subgroups of reporters. Improvements to the system, including the provision of feedback to reporters, could be made. Copyright © 2011 John Wiley & Sons, Ltd.
Original languageEnglish
Pages (from-to)523-531
Number of pages8
JournalPharmacoepidemiology and Drug Safety
Issue number5
Early online date17 Feb 2011
Publication statusPublished - May 2011


  • adverse drug reaction reporting system
  • patient
  • questionnaire
  • personal narratives


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