People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption

Konstantinos Papangelis, Alan Chamberlain, Nagendra Velaga, David Corsar, Somayajulu Sripada, John Nelson, Mark Beecroft

Research output: Chapter in Book/Report/Conference proceedingPublished conference contribution


Public transport information provision in rural areas is often fragmented and of poor quality at best and non-existent at worst. This can have a significant impact on the everyday life of the inhabitants of rural areas, particularly in terms of limiting their travel choices and thereby their opportunities to access goods, service and social networks. Inadequate information provision also poses significant challenges during times of transport disruption. In this paper we examine the responses from a series of interviews (69) and focus groups (9) in which we explored the rural passengers’ experience during disruption, their coping strategies, and their behavioural responses to disruption. We identify that each passenger experiences disruption uniquely, and that the behavioral adaptation of the passenger relates to the severity and impact of the disruption. Furthermore, we identify that the most prevalent ways of mitigating the impacts of disruption is through time buffering and the use of kinship networks. Based on these findings and six co-design sessions with rural passengers we were able co-design and develop a prototype passenger information system to support the passenger during disruption. The results of this work aim to advance understandings of the interplay of technology, information provision, and passenger experience under disruption.
Original languageEnglish
Title of host publicationCOOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France)
EditorsChiara Rossitto, Luigina Ciolfi, David Martin, Bernard Conein
Number of pages15
ISBN (Electronic)9783319064987
ISBN (Print)9783319064970
Publication statusPublished - 2014
Event11th International Conference on the Design of Cooperative Systems - Nice, France
Duration: 27 May 201430 May 2014


Conference11th International Conference on the Design of Cooperative Systems
Abbreviated titleCOOP 2014

Bibliographical note

The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Research Hub; award reference: EP/G066051/1. Further, we would like to acknowledge the RCUK research grant EP/J000604/2.


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