Supporting rural public transport users during disruption: The role of real time information.

Nagendra Velaga, Gowri Somayajulu Sripada, Mark Edward Beecroft, John Donald Nelson, Jillian Anable, John Hugh Farrington

Research output: Contribution to conferenceUnpublished paper

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High quality real-time passenger information provision is an important factor in supporting public transport use. Real-time information is particularly useful for travellers in the event of service disruption. The role of real-time information in supporting travellers during service disruption is poorly understood, particularly in rural areas. In this paper we first illustrate and categorise travel disruptions. Real-time passenger information (RTPI) requirements - particularly for rural public transport users - are then identified for each phase of disruption
through interviews and focus groups with passengers. Also, patterns of passenger behaviour during travel and transport disruptions are identified. In the light of this research a conceptual model of the recovery phases of disruption is presented to align the RTPI requirements for each recovery phase of disruption. The evaluation of the model through a series of focus groups and interviews with passengers, transport service providers, and government
agencies is then discussed. The paper concludes by suggesting necessary advances in digital technologies for RTPI systems to support public transport users during disruptions.
Original languageEnglish
Number of pages12
Publication statusUnpublished - 8 Jan 2013
EventUniversity Transport Study Group (UTSG) 45th Annual Conference - Oxford, United Kingdom
Duration: 8 Jan 201310 Jan 2013


ConferenceUniversity Transport Study Group (UTSG) 45th Annual Conference
Country/TerritoryUnited Kingdom

Bibliographical note

Acknowledgement: The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Research Hub; award reference: EP/G066051/1. Some additional material has been drawn from the RCUK EPSRC ‘Disruption’ project (funding reference number: EP/J00460X/1), and we are particularly grateful to Greg Marsden and Jeremy Shires for executing the focus groups at University of Leeds.


  • Transport
  • Disruption


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