Understanding the Diversity of User Requirements for Interactive Online Health Services

Sumayya Banna, Helen Hasan, Patrick Dawson

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)
14 Downloads (Pure)


The purpose of the study presented in this paper is to develop our understanding of the diversity of user requirements for interactive online health services in order to inform improvements to their design leading to better health outcomes. Data collected in Australia was analyzed following the established but unfamiliar regime of Q methodology that enables the subjectivities of a diverse set of respondents to be studied systematically. This analysis produced three significant groupings of respondents referred to as: ‘Service-Oriented Users’, ‘Collaborative Interactive Users’ and ‘Health Information Seekers’. Among these groups we identify and discuss a range of elements indicative of the variety of users’ experiences and subjective views on the content, design, functionality and usability of systems for the development of effective interactive online health service provision.
Original languageEnglish
Pages (from-to)253-271
Number of pages19
JournalInternational Journal of Healthcare Technology and Management
Issue number3
Early online date9 Aug 2016
Publication statusPublished - 2016


  • online health
  • information systems
  • interactive healthcare
  • Q methodology


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