Video conferencing systems: changing patterns of business communication

A. Panteli; Patrick Mark Dawson

doi:10.1111/1468-005X.00079

Video conferencing systems: changing patterns of business communication

A. Panteli, Patrick Mark Dawson

Business Management

Research output: Contribution to journal › Article › peer-review

34 Citations (Scopus)

Abstract

Electronic mediated communication is an increasingly popular form of communication within and across organisations. This paper presents research on the implementation, training and use of video-conferencing systems on different sites of a multi-national oil company. We find that error delay but mainly social costs influence the choice and use of this communication medium.

Original language	English
Pages (from-to)	88-99
Number of pages	11
Journal	New Technology, Work and Employment
Volume	16
Issue number	2
DOIs	https://doi.org/10.1111/1468-005X.00079
Publication status	Published - 2001

Keywords

ELECTRONIC MAIL
MEDIA RICHNESS
TECHNOLOGY
DESIGN

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10.1111/1468-005X.00079

Cite this

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AB - Electronic mediated communication is an increasingly popular form of communication within and across organisations. This paper presents research on the implementation, training and use of video-conferencing systems on different sites of a multi-national oil company. We find that error delay but mainly social costs influence the choice and use of this communication medium.

KW - ELECTRONIC MAIL

KW - MEDIA RICHNESS

KW - TECHNOLOGY

KW - DESIGN

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M3 - Article

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JF - New Technology, Work and Employment

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Video conferencing systems: changing patterns of business communication

Abstract

Keywords

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